World-class service is the hallmark of Block Vision's account management operations. Whether you are adding a vision benefit for the first time or are transitioning an existing program, Block Vision's Account Services team dedicates itself to providing unsurpassed program management services and to quickly responding to your every need. Our clients and their enrollees receive the individual attention of an Account Services liaison who works tirelessly to ensure that the program meets with your full satisfaction.

We understand that, just as different clients have different needs with regard to benefit design, different clients also have different servicing needs. In other words, "one size fits all" doesn't apply to healthcare benefits management. Block Vision's Account Services team works with each client on an individualized basis to ensure a custom-designed program that is tailored to meet the client's needs.

Key features of our Account Services program include the following:

• Single point of contact for streamlined communication.
  
  
• Provision of program reports in accordance with client specifications, including those listed below. Our systems are extremely flexible and allow us to deliver program reports in a variety of formats to ensure compatibility with our clients'information systems. Additionally, ad hoc reports are available at no additional charge.
  
  • Provider directories
    
  • Geographic access analysis
    
  • Encounter / claims data
    
  • Quality Assurance program updates and study results
    
    
• Assistance with claims or service issues
  
  
• Complaint resolution

At Block Vision, we value our client relationships. Right from the start, your priorities become our priorities and your concerns become our concerns. Our Account Services team stands ready to assist you in any way.